Terms of service.

Last updated: June 18, 2025

Welcome to RIARY LTD. By purchasing any of our services or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing your order.

1. Company Information

RIARY LTD
Registered in England, United Kingdom
info@riary.com
www.riary.com

2. Services

RIARY LTD provides digital design services including, but not limited to:

  • Logo design and brand identity packages

  • Website design and development (e.g. Squarespace, Shopify, Wix)

  • Brand assets, visual strategy, and supporting brand collaterals

All services are delivered digitally. No physical products are shipped.

3. Booking & Payment

  • All services must be paid in full upfront at the time of booking/purchasing a package via Stripe or PayPal.

  • Prices are listed in USD (or GBP, depending on your location) and include the service details as outlined on the product pages.

  • Once payment is received, your project is scheduled and confirmed via email within 24 hours.

  • By submitting payment, you confirm that you’ve read, understood, and agreed to these Terms & Conditions.

4. Refund Policy

We offer full refunds only if the project has not yet commenced.

A project is considered commenced once we’ve received your order details via our form or email and you’ve received confirmation from us that work has begun.

Due to the custom nature of our services, no refunds will be issued once the design process is underway.

If you are unsure about proceeding, we encourage you to reach out before submitting your order.

5. Client Responsibilities

To ensure smooth progress and high-quality results, you agree to:

  • Fill out the onboarding/order form accurately and thoroughly

  • Provide timely feedback and approvals

  • Be responsive to communication during the project window

Delays in your responses may extend project timelines or affect final delivery dates.

6. Revisions & Scope

Each package includes a set number of logo concepts and revision rounds, as detailed on the the product/package pages.

  • Logo concepts are distinct, original design ideas created based on your brief

  • Revision rounds are opportunities to fine-tune one chosen design. Typical revisions include changes to color, size, spacing, or typography.

  • A revision is not the same as creating a new concept. Major design changes—such as redesigning the logo with new shapes, styles, or directions—are treated as new work and may incur additional charges.

We reserve the right to assess whether a request falls within the scope of revisions or requires a new design process.

7. Delivery & Timeline

You will typically receive initial logo concepts within 3–5 business days, depending on the package selected. Full branding packages that include brand collaterals (e.g. business cards, brand guidelines, etc.) may take longer.

  • All final files will be delivered digitally via email.

  • Ensure that the email address submitted through your order form is correct, as this will be used to send all deliverables.

  • Turnaround estimates rely on receiving timely feedback and a completed onboarding form. Delays in communication may extend your delivery timeline.

8. Intellectual Property

Once the project is complete, you are automatically granted the right to use the final deliverables for commercial and personal purposes.

RIARY LTD retains the right to display completed work in our portfolio, website, or social media, unless otherwise agreed in writing.

9. Confidentiality

Any sensitive information shared with us in relation to your brand, business, or project will be kept strictly confidential and used solely for the purposes of delivering your project. We kindly ask the same in return regarding draft concepts and communications.

10. Limitation of Liability

RIARY LTD is not liable for any loss, damages, or issues arising from the use or misuse of our work, whether during or after the project. Our total liability shall not exceed the amount paid for the service in question.

We cannot guarantee specific business outcomes (such as sales, followers, or engagement) resulting from the use of our designs.

11. Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England.

12. Updates to Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use our services, you agree to any revisions made.

13. Contact

For questions or concerns about these Terms or your purchase, please contact us at:

RIARY LTD
info@riary.com
www.riary.com